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Business Title:
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Travel Consultant International
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Requisition #:
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USAEAST-1116
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Country:
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United States
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State/Province:
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Ohio
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City/Town:
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Cleveland
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Position Type:
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Full Time - Regular
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Field of Interest Category:
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Travel Operations
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Shift:
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Scheduled Work Hours:
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Percent of Travel:
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0%
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Relocation:
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No
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Language(s) Required:
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English - Read
English - Speak
English - Write
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Job Description:
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Apollo experience is required
Job Summary
Fulfills International travel related requests for airline, hotel, and car rentals to result in the lowest cost for booked itinerary and maximum commission claimed. Is knowledgeable in international faring and provides customer service through the communication of travel related information. Must spend more than 50% of work time on International travel requests.
Essential Duties and Responsibilities Include
Books international reservations for air travel, hotel and car rentals, following up when necessary to complete the reservation.
Responds to requests for international price quotations utilizing automated system(s) for domestic and international itineraries; queues to rate desk when appropriate.
Promotes the acceptance of fares, rates, and suppliers that match the client’s travel program policies and negotiated contracts. Applies discount programs appropriately.
Moves market share for BCD Travel preferred suppliers.
Maintains and promotes professional and courteous client relations by managing a prompt and accurate response to telephone and email communications.
Remains informed of all airline rules and regulations and current affairs. Communicates information to clients accurately and appropriately.
Achieves individual and contractual service level goals related to telephone, quality, and productivity.
Maintains client profiles, ensuring specials requests and reward program information such as frequent flyer / driver / hotel stay are included.
May build airline reservation system profiles for use with a specific group of travelers.
Monitors, sorts and works global distribution systems (GDS) queues daily to maintain quality control.
Ensures optimum customer service through effective use of phone systems and positive telephone service techniques.
Knows and properly uses: airline terminology, codes, fare basis, airline rules and tariffs, resource guides, books, and industry contacts.
Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position
Transferable Skills (Competencies)
Knowledge of international faring and commission structures
Professional telephone skills.
Ability to work independently, exercising discretion and judgment.
Ability to manage multiple tasks and changing priorities.
Capability of maintaining a favorable company image when interfacing with outside sources.
Ability to maintain work volume and quality consistent with peers.
Proven pursuit of learning and self-development.
Ability to manage responsibilities in a manner to result in lower costs and better efficiencies for the company.
Ability to demonstrate personal and organizational integrity.
Competency to maintain positive client and co-worker relationships—Establishing, developing, and maintaining trust and loyalty over time and through changes.
Capability of working in a team environment supporting management and staff, following policies, providing feedback, assisting in special projects, and taking on additional responsibility.
Effective oral and written communications.
Organizational skills that result in high productivity.
Qualifications
Minimum of four (4) + years active Travel Consultant experience in the past 6 years.
Minimum of 1-2 years international experience
Must spend more than 50% of work time on International travel requests.
Thorough knowledge of the travel industry, fares and international markets.
Proficiency on specified GDS.
Knowledge of international faring and ticketing procedures.
Above average productivity level (subject to management assessment for off-the-phone projects).
Demonstrated professional customer service skills.
Achieves established office goals for measurable accuracy.
Demonstrated internet research skills for customer information.
Ability to work nights and weekends when needed.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to finger or handle or feel objects, tools, or controls as well as to type. The employee is occasionally required to reach with hands and arms.
The employee must occasionally lift or move up to 10 pounds.
Specific vision abilities required by this job include close vision.
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